Servers hate when conventions come to town. They cringe when they see us coming. Lets do our part to change that.
A server in a restaurant or any place of business catering to the needs of conventions see:
- Increased workload;
- Pressure to be civil;
- Attack of the sales people.
When there is a convention in town, servers are often surprised because no one let them know in advance so that they could schedule accordingly. Now there is a shortage in the kitchen and on the floor resulting in having to do more work and stay longer hours.
People attending conventions tend to have long demanding days and are more likely to be short tempered. This puts a lot more pressure on servers to hold their tongue and be civil. That’s tiring. On top of all of that, they are often insulted by salespeople criticizing their choice of occupation, unintentionally or otherwise.
CONVENTION ATTENDEE PERCEPTION
People attending a convention see:
- Lack of appropriate staffing;
- Poor inventory management;
- Closed minded people.
Attendees at a convention experience restaurants and other businesses providing service to them as unorganized or unprofessional because attendees perceive a lack of appropriate staffing, poor inventory management and closed minded people.
The service providers are understaffed and unprepared because no one told them you were coming! They seem closed minded because they are working at their chosen career or business opportunity and are just excited about that as you are for yours. Did their mind appear closed because you just insulted their choice? Conventions tend to raise excitement levels and people facing you throw up shields to protect themselves without even thinking about it.
MY PERSONAL EXPERIENCE
I was at a convention recently and stayed a couple of extra days to enjoy that town. While out walking and enjoying the town and people on a hot day, we decided to seek shelter in a restaurant we went to for dinner the last day of convention. It’s instinctive for us to make small talk and I started by asking if the server had worked during the convention and if it had been good to them. I was shocked at the reply. The server wanted to know who to contact and ask the associates NOT to come next year! You can imagine the horror.
Our server told us that they were dreading our arrival before the convention having had previous experience with people who come making a lot of demands, try to shove the business opportunity down their throats and then leave little to no tip. I trust you know at least 15-20% is a reasonable tip. By all means more if deserved and you can afford it.
We spent a lovely couple of hours experiencing great service and wonderful conversation. We promised to share the server’s concerns with corporate management in hopes that we can make others aware of how they are seen. I’m hoping we changed that server’s perception of our company and our associates. Corporate reacted immediately with communications to the field that I hope will make a difference at all conventions going forward.
Remember that you are your brand. Perception is reality. The impression you leave will either reward or haunt you for a long time to come. You also need to remember that your personal brand affects your corporate brand. That means that if you belong to a network marketing group or other company, you raise or lower their brand along with yours.
Be civil, kind and generous at all times. Behave like someone is watching over your shoulder because someone probably is. You are setting the example for others involved with your opportunity whether they are on your team or not. Show leadership.
Let’s work to change perceptions of servers everywhere!
If you have further insight to add, please use the comments section.
Make it a great day,
What are you thankful for today?