I worked in retail for many years and people used to say to me “It must be fun working in the stores at this time of year!”. Not!! The Holiday season changes people.
STRESSED OUT STAFF
Retail staff are typically working longer shifts, more of them and the recovery of the stores at the end of the day is horrendous. Shoppers drop things all over the store. At the end of the day, someone has to gather that all up and put it where it belongs. It’s like when the husbands and kids just drop things and think it miraculously puts itself away.
Imagine being in a store and hearing someone saying TGIF!
Are you kidding me?! That’s the third busiest day of the week with the two busiest yet to come. Don’t get me going on Sunday shopping! These people have been busting their backsides to keep everything you need ready for your appearance in the store and then get snapped at because the person before you took the last of the item you came for. There’s more in the back if you’ll be patient!
STRESSED OUT CLIENTS
People, like bankers and financial advisors, are rushing to get all of their year end tasks completed so they can enjoy this time with family. Then they are rushing to get ready for the holidays. Shopping, baking, decorating, wrapping and so on. Plus, keeping up to the normal day to day chores.
At the risk of coming across as sexist, Moms are amazing. I don’t know how they keep up because the kids typically seem to go to her for help, oblivious to all of the other stuff she has already been doing. Men, help!
For some, they have lost a loved one, or experienced something like job loss. The holidays work to emphasize loss and some can actually sink into depression. I can tell you that, having lost a child, there are moments that are not the brightest at this time of year. I might even snap at you if you catch me in a bad moment.
We all need to remember that at this time of year, everyone is under stress. Even people who don’t observe holidays at this time of year. They are under the same pressure to complete tasks at work before the office or store closes for the break. No pressure!
Think about the person that is calling your office and the pressure they are under. Take a break! When you are feeling frustrated, go for a little walk and get some air. That’s being kind to yourself. You deserve kindness too.
Taking a few minutes to unwind before facing family, staff and clients is not only a good thing for your health, it’s good for business.
It’s difficult to stay mad with someone who is kind and letting their face and voice show it. Now, get out there and kill them with kindness!
Make it a great day,
P.S. What am I thankful for today? I’m thankful for the Christmas season. I’m thankful for all of the people who try to make me smile. I’m thankful for you!
What are you thankful for today?